Support Center
Why my account was not recharged
Hello,
earlier CC charged my Paypal account with 3 months intervals. But now something happened and you ask me to upgrade. What has happened?
Regards
Juhani
2 Customer Care Agent Answers
Hi Juhuani,
Thank you for contacting Content Crooner!
You did the right thing by letting us know that you have a subscription problem. Anytime you see something out of the ordinary in your account, please contact us! Especially if your account asks you to upgrade, contact us first so that we can check the status of your PayPal subscription. You may or may not need to upgrade your account.
Please know that if you upgrade your account, then you are starting an entirely new subscription in PayPal. If your old subscription is not canceled, then you will then have two active subscriptions charging your account.
The good news Juhanni is that we found your PayPal subscription info! However, since this is a public forum, we are going to email you the details so that your information stays safe and private. Don´t worry, we will help you get your account rectivated right away. Talk to you soon by email!
Great news Juhanni, all you need to do is click on the "Reactivate" button from inside your account!
Hope that helps, please feel free to come to us with any questions or concerns. Have a nice day:)
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